Arrival and Departure
Check in is available from 4.00pm to 8.00pm (16:00 to 20:00) on the day of arrival. Check-in times outside of those specified must be confirmed with us prior to arrival. On your day of departure we kindly ask you to leave before noon.

Reservations 
Please note the cancellation policy before committing to a reservation.

In order for us to confirm a reservation, credit/debit card details are required to secure your booking. No payment is taken from this card unless you ask us to, or the booking is cancelled within 7 days of the scheduled date of arrival, or you do not show. However, we reserve the right to pre-authorise the card with a charge equivalent to the single night rate.

If you are unable to secure the booking with a credit/debit card, then we require payment by BACS for the full amount of the stay. We will then send confirmation once the money has cleared. Bookings made online may be subject to differing terms and conditions in force at the time of booking. This is to protect your security in carrying out the booking and providing credit card details over the internet.

Cancellation by the Guest
We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.

Flexible Reservations
In the event of a cancellation up to 7 days prior to the scheduled date of arrival no charge will be made. If you cancel your reservation within 7 days of the scheduled date of arrival a cancellation charge equivalent to one night rate will be made.

Guests failing to arrive, without notification, may be responsible to a charge equivalent to the total reservation price.

Long term guests and residency program cancellation.
For our long-term guests (two weeks and more) the cancellation conditions are different. Cancellations need to be done the same number of days/weeks prior to the scheduled day of arrival as the number of days/weeks booked. A four-week booking needs to be cancelled four weeks in advance. A two-week booking, two weeks in advance etc. Later cancellations will lead to a cancellation charge of one week.

Pre-Payment Non-Flexible Reservations
No refund will be offered for cancellations, no-shows and early departures.

Changes or amendments to the reservation will be termed as cancellations and no refund will be offered. We take all bookings in good faith, as we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with Knockvologan Studies for either accommodation or goods, services, meals or drinks that are pre-booked (verbal or written) forms a legally binding contract. For this reason, we advise that you take out a suitable insurance product to cover against unexpected costs such as cancellation fees. In addition, we may take legal action, through the Courts, to recover any outstanding debts.

Cancellation by Us
Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. 

Car Parking
We are accessed by a small track, cars are fine, however it is not suitable for vans or heavy vehicles. Parking space close to the observatory is available.

Damage and Breakages
Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.

Keys
You have access to the Observatory 24 hours a day throughout your stay using a set of keys given to you when you register on arrival. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at £10.00.

Liability
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.

Missing Items
We reserve the right to charge for missing items.

Pets
Pets are not permitted in the Observatory or in our garden. Well behaved assistance dogs however are welcome.

Prices
We reserve the right to change our prices at any time. This does not affect bookings already made.

Smoking
Smoking, including the use of e-cigarettes, is NOT permitted. Please note that offending guests may be asked to leave immediately and may be liable for professional cleaning of any rooms and any outstanding balance of nights booked but not taken through early departure.

Termination Policy
Knockvologan Studies reserve the right, at its discretion, to terminate, without notice, an individual’s stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non-compliance of our non-smoking policy may constitute termination). In such circumstances, any outstanding account must be settled, no refunds will be made.

VAT
All published rates are inclusive of VAT at the current rate.

Wi-Fi Access
There is no internet connection in The Observatory and the mobile signal in the area can be very weak. Remind yourself that you may not have signal while going on hikes. In case of an accident it may not be easy to call for help.

In case of an urgent situation the internet connection and land line phone in our house can be used.